You can download my CV as a PDF.
PROFESSIONAL EXPERIENCES
Business and Service Designer, Designit
Stockholm, Sweden | Spring 2015 - present
Developed new service experiences at the intersection of people, business, technology, and design.
Creative (Intern), DDB & Tribal Amsterdam
Amsterdam, The Netherlands | Spring 2015
Developed concepts and prototypes for interactive experiences for Heineken, McDonald's, and KLM
Service Designer (Intern), Designit
Stockholm, Sweden | Spring 2015
Utilized human-centered design methodologies to create a new sales experience for a security service provider
Workshop Facilitator (Intern), Stendhal’s
Gothenburg, Sweden | Fall 2014
Guided a creative agency to develop its mission, vision & values & co-created strategy for employee engagement
Creative Facilitator, WAVE by BNP Paribas
Paris, France | Fall 2014
Facilitated an inter-disciplinary team to design an awareness campaign for inter-uterine growth restriction
Marketing Manager, Chegg.com
San Francisco, U.S.A. | 2012-2014
Developed user acquisition & engagement strategies that drove 60%+ in revenue growth by collaborating with customer insights, product, engineering & brand partnership teams
Managed two strategic partnerships that delivered 40% growth in renewal contract value
Senior Business Analyst, Sears.com
Chicago, U.S.A.| 2009-2011
Developed three-year growth strategy to increase online apparel sales by 300% through new !business models, assortment expansion & customer retention programs
Led cross-functional team to grow online sales by US$5M through design, pricing & merchandising improvements
Produced materials for monthly presidents’ meetings & annual business planning exercises
COMMUNITY LEADERSHIP
Ambassador Emeritus, Sandbox.is
San Francisco, U.S.A. | 2013-present
Hosted gatherings & retreats to deepen relationships within a global community of young change makers
Culture Captain, Hus24 & Campus
Stockholm, Sweden & San Francisco, U.S.A. | 2014
Strengthened house culture within two co-living communities of young entrepreneurs
Good Local Leader, Good.is
San Francisco, U.S.A. | 2013
Produced themed events & gatherings to engage local residents around opportunities to improve San Francisco
Business Lead, Project Breaker
New York, U.S.A. | 2011-2012
Developed business plan, program budget & grant proposals for a social innovation pre-incubator program
Co-Producer, Learnapalooza
Chicago, U.S.A. | 2009-2010
Produced new skill-sharing festival with 300+ attendees
In-Country Lead, Pratikara.org
New Delhi, India | 2009
Developed online crowd-funding platform to provide medical services for low-income residents in New Delhi
EDUCATION
Interactive Art Director, Hyper Island
Stockholm, Sweden | 2014 - present
Passed with Distinction for a project-based program on brand strategy, user experience, service design, creative technology & team development
Social Studies A.B. (Honors), Harvard University
Cambridge, U.S.A. | 2009
Received magna cum laude for thesis on female entrepreneurship in Argentina; project work in China
PROFICIENCIES
Web analytics, Arduino, MySQL, HTML/CSS, Keynote, Microsoft Office, prototyping, creative facilitation & group development
INTERESTS
Experience Design – user research, co-creation, immersive experience design, creating business & human value
Systems Thinking – ecosystem & contextual thinking, global mindset, interdisciplinary collaboration
Community Building – hosting conversations, leading group activities (icebreakers, energizers & improv games)
Personal & Team Development – mindfulness, coaching, education 2.0, facilitating collective intelligence
LANGUAGES
English (Native)
Cantonese (Native)
Mandarin (Conversational)
Spanish (Beginner)
German (Beginner)
Business and Service Designer, Designit
Stockholm, Sweden | Spring 2015 - present
Developed new service experiences at the intersection of people, business, technology, and design.
Creative (Intern), DDB & Tribal Amsterdam
Amsterdam, The Netherlands | Spring 2015
Developed concepts and prototypes for interactive experiences for Heineken, McDonald's, and KLM
Service Designer (Intern), Designit
Stockholm, Sweden | Spring 2015
Utilized human-centered design methodologies to create a new sales experience for a security service provider
Workshop Facilitator (Intern), Stendhal’s
Gothenburg, Sweden | Fall 2014
Guided a creative agency to develop its mission, vision & values & co-created strategy for employee engagement
Creative Facilitator, WAVE by BNP Paribas
Paris, France | Fall 2014
Facilitated an inter-disciplinary team to design an awareness campaign for inter-uterine growth restriction
Marketing Manager, Chegg.com
San Francisco, U.S.A. | 2012-2014
Developed user acquisition & engagement strategies that drove 60%+ in revenue growth by collaborating with customer insights, product, engineering & brand partnership teams
Managed two strategic partnerships that delivered 40% growth in renewal contract value
Senior Business Analyst, Sears.com
Chicago, U.S.A.| 2009-2011
Developed three-year growth strategy to increase online apparel sales by 300% through new !business models, assortment expansion & customer retention programs
Led cross-functional team to grow online sales by US$5M through design, pricing & merchandising improvements
Produced materials for monthly presidents’ meetings & annual business planning exercises
COMMUNITY LEADERSHIP
Ambassador Emeritus, Sandbox.is
San Francisco, U.S.A. | 2013-present
Hosted gatherings & retreats to deepen relationships within a global community of young change makers
Culture Captain, Hus24 & Campus
Stockholm, Sweden & San Francisco, U.S.A. | 2014
Strengthened house culture within two co-living communities of young entrepreneurs
Good Local Leader, Good.is
San Francisco, U.S.A. | 2013
Produced themed events & gatherings to engage local residents around opportunities to improve San Francisco
Business Lead, Project Breaker
New York, U.S.A. | 2011-2012
Developed business plan, program budget & grant proposals for a social innovation pre-incubator program
Co-Producer, Learnapalooza
Chicago, U.S.A. | 2009-2010
Produced new skill-sharing festival with 300+ attendees
In-Country Lead, Pratikara.org
New Delhi, India | 2009
Developed online crowd-funding platform to provide medical services for low-income residents in New Delhi
EDUCATION
Interactive Art Director, Hyper Island
Stockholm, Sweden | 2014 - present
Passed with Distinction for a project-based program on brand strategy, user experience, service design, creative technology & team development
Social Studies A.B. (Honors), Harvard University
Cambridge, U.S.A. | 2009
Received magna cum laude for thesis on female entrepreneurship in Argentina; project work in China
PROFICIENCIES
Web analytics, Arduino, MySQL, HTML/CSS, Keynote, Microsoft Office, prototyping, creative facilitation & group development
INTERESTS
Experience Design – user research, co-creation, immersive experience design, creating business & human value
Systems Thinking – ecosystem & contextual thinking, global mindset, interdisciplinary collaboration
Community Building – hosting conversations, leading group activities (icebreakers, energizers & improv games)
Personal & Team Development – mindfulness, coaching, education 2.0, facilitating collective intelligence
LANGUAGES
English (Native)
Cantonese (Native)
Mandarin (Conversational)
Spanish (Beginner)
German (Beginner)